From: "Lewis G Rosenthal" Received: from [192.168.100.25] (account lgrosenthal [192.168.100.25] verified) by 2rosenthals.com (CommuniGate Pro SMTP 5.1.3) with ESMTPA id 766195; Mon, 29 Jan 2007 12:15:59 -0500 Message-ID: <45BE2BCE.4000001@2rosenthals.com> Date: Mon, 29 Jan 2007 12:15:58 -0500 User-Agent: Mozilla/5.0 (OS/2; U; Warp 4.5; en-US; rv:1.9a2pre) Gecko/20070124 SeaMonkey/1.5a MIME-Version: 1.0 To: undisclosed-recipients:; Subject: Possible sluggishness due to Verizon DSL issues Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Transfer-Encoding: 7bit (N.B.: I am sending this posting to hosted mailing lists as this issue may impact list messages as well. I will subscribe all hosted lists to the mailusers list for future notices.) Beginning Saturday, January 27, we started seeing some unusual performance issues with the primary DSL connection here on the network. This condition manifested itself as erratic bandwidth (perceived as "speed" by end users) while sending mail through our server, fetching mail from it, or connecting through IMAP or webmail. In addition, websites and ftp repositories hosted here were similarly affected. As the condition continued into Sunday, I performed some standard troubleshooting which culminated in my opening a trouble ticket with Verizon. (According to their system status log, there was a ticket opened and "resolved" on Friday in our immediate vicinity; it is entirely possible that this "resolution" is the cause of our current trouble.) We are currently rolled over to our backup interface which, though reliable, is somewhat bandwidth-constrained. This constraint may appear to the end user as slow response from our servers, but should not result in timeout conditions as several people were observing with the primary interface. As soon as Verizon has resolved the issue(s) to my satisfaction, I will return connectivity to the primary interface, and performance should return to expected levels. To help alleviate any possible saturation of the available bandwidth here, I would kindly ask for your patience when checking for mail, and request that you exercise restraint in not immediately re-trying for mail while operations may already be in progress at your end of the link. Such repeated attempts to fetch mail serve only to further bog the network and make things more difficult for everyone. My apologies for any inconvenience this may have caused, and for any additional delays while this trouble ticket remains open. -- Lewis --------------------------------- Lewis G Rosenthal, CNA, CLE, CLP Rosenthal & Rosenthal, LLC Accountants / Network Consultants New York / Northern Virginia http://www.2rosenthals.com ---------------------------------