X-Account-Key: account1 X-UIDL: 127276 X-Mozilla-Keys: Return-Path: X-ListServer: CommuniGate Pro LIST 5.1.3 List-Unsubscribe: List-ID: List-Archive: Precedence: list Message-ID: Reply-To: "OS/2 Wireless Users Mailing List" Sender: "OS/2 Wireless Users Mailing List" To: "OS/2 Wireless Users Mailing List" X-Original-Message-ID: <470AA059.9050801@2rosenthals.com> Date: Mon, 08 Oct 2007 17:25:45 -0400 From: "Lewis G Rosenthal" MIME-Version: 1.0 Content-Type: text/plain; charset=ISO-8859-1; format=flowed Subject: Re: [OS2Wireless] Road Runner (was: Re: [OS2Wireless] LinkSys WRT54G bridge help?) On 10/08/07 05:09 pm, Carl Gehr thus wrote : > On Mon, 08 Oct 2007 14:37:06 -0400, Lewis G Rosenthal wrote: > > >> Hi, Will. >> >> Not if he *has* to use a Windows workstation to complete the initial >> setup and MAC address registration (in case tech support is unwilling to >> handle it on their end). I've had this happen (last time was with >> Verizon DSL, though, and not cable), and I didn't even have a Windows >> machine handy (only Linux). Very frustrating! >> > > Lewis, I'm sure you remember the panic call when we had this, "...must > use Windoze...' issue with Comcast. I don't remember if I sent you the > full resolution to the problem: > > 1) First, do not just deal with the Level-1 Tech when this statement > is made. > > 2) Start with, "I suggest you find someone to do it on the central > system, or there are several other HS Internet providers who would like > me to do business with them. And I'm sure you would not like to have > your name connected with a cancellation because you did not do > everything possible to complete the install." [Be sure to take > names,..." > > 3) There is always a manager/supervisor who can get on a PC at the > central site, and who can perform all the keystrokes required as if it > were on your system. Once the '[soft]paperwork' is done, they never > need to know what system you are running. > > This is how we got Comcast's attention. And, eCS is doing quite well > now. [Of course, they are still trying to figure out how to make the > HD-TV and TiVo work, but that's another long story, and why I don't > deal with CABLE companies any more.] > > Good points, all, Carl, and no, I didn't have all the details (I believe you said you'd fill me in at a later date). Lothar, better take note of Carl's formula for dealing with tech support. hopefully, you won't need it, but just in case... -- Lewis ------------------------------------------------------------ Lewis G Rosenthal, CNA, CLP, CLE Rosenthal & Rosenthal, LLC Accountants / Network Consultants New York / Northern Virginia www.2rosenthals.com eComStation Consultants www.ecomstation.com Novell Users Int'l www.novell.com/openenterpriseserver Need a managed Wi-Fi hotspot? www.hautspot.com ------------------------------------------------------------ =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to To switch to the INDEX mode, E-mail to Send administrative queries to To subscribe (new addresses), E-mail to: and reply to the confirmation email. Web archives are publicly available at: http://lists.2rosenthals.com This list is hosted by Rosenthal & Rosenthal, LLC P.O. Box 281, Deer Park, NY 11729-0281. Non- electronic communications related to content contained in these messages should be directed to the above address. (CAN-SPAM Act of 2003) =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=