Mailing List os2-wireless_users@2rosenthals.com Archived Message #5700

From:	"Carl Gehr" <os2-wireless_users@2rosenthals.com>	Full Headers Undecoded message
Sender:	"OS/2 Wireless Users Mailing List" <os2-wireless_users@2rosenthals.com>
Subject:	Re: [OS2Wireless] Road Runner (was: Re: [OS2Wireless] LinkSys WRT54G bridge help?)
Date:	Mon, 08 Oct 2007 17:09:01 -0400 (EDT)
To:	"OS/2 Wireless Users Mailing List" <os2-wireless_users@2rosenthals.com>

On Mon, 08 Oct 2007 14:37:06 -0400, Lewis G Rosenthal wrote: >Hi, Will. > >Not if he *has* to use a Windows workstation to complete the initial >setup and MAC address registration (in case tech support is unwilling to >handle it on their end). I've had this happen (last time was with >Verizon DSL, though, and not cable), and I didn't even have a Windows >machine handy (only Linux). Very frustrating! Lewis, I'm sure you remember the panic call when we had this, "...must use Windoze...' issue with Comcast. I don't remember if I sent you the full resolution to the problem: 1) First, do not just deal with the Level-1 Tech when this statement is made. 2) Start with, "I suggest you find someone to do it on the central system, or there are several other HS Internet providers who would like me to do business with them. And I'm sure you would not like to have your name connected with a cancellation because you did not do everything possible to complete the install." [Be sure to take names,..." 3) There is always a manager/supervisor who can get on a PC at the central site, and who can perform all the keystrokes required as if it were on your system. Once the '[soft]paperwork' is done, they never need to know what system you are running. This is how we got Comcast's attention. And, eCS is doing quite well now. [Of course, they are still trying to figure out how to make the HD-TV and TiVo work, but that's another long story, and why I don't deal with CABLE companies any more.] Carl =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= This message is sent to you because you are subscribed to the mailing list <os2-wireless_users@2rosenthals.com>. To unsubscribe, E-mail to: <os2-wireless_users-off@2rosenthals.com> To switch to the DIGEST mode, E-mail to <os2-wireless_users-digest@2rosenthals.com> To switch to the INDEX mode, E-mail to <os2-wireless_users-index@2rosenthals.com> Send administrative queries to <os2-wireless_users-request@2rosenthals.com> To subscribe (new addresses), E-mail to: <os2-wireless_users-on@2rosenthals.com> and reply to the confirmation email. Web archives are publicly available at: http://lists.2rosenthals.com This list is hosted by Rosenthal & Rosenthal, LLC P.O. Box 281, Deer Park, NY 11729-0281. Non- electronic communications related to content contained in these messages should be directed to the above address. (CAN-SPAM Act of 2003) =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

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